How can we help?
Questions, bugs or ideas: write in and the person who builds Countdown will reply, usually within two working days.
Email supportmiguelrzazo@proton.me
If something’s broken, say which device and system version you use, and what you expected to happen.
Common questions
Does it work with Google Calendar or Outlook?
Yes. Add your Google, Exchange or Outlook account in Settings › Apps › Calendar › Calendar Accounts, and its calendars appear in Countdown like any other. Countdown never asks for your Google password.
Why doesn’t an event show up?
Check that calendar’s import mode in Countdown. With Selected, new events wait in the Inbox. With Rules, only titles containing your keywords come in. With All, events that repeat more often than once a month are skipped unless a rule matches them.
Does Countdown change my calendar?
No. It only reads your calendars. Deadlines you create in Countdown are written to a calendar only if you choose one for them.
How does sync between devices work?
Through your own iCloud. Sign in with the same Apple Account on each device and make sure iCloud is on for Countdown in Settings › [your name] › iCloud. With iCloud off, your deadlines stay on that device only.
My widgets aren’t updating.
The system decides how often widgets refresh. Opening Countdown once refreshes them straight away; if one still looks stuck, remove it and add it again. The final 24 hours always tick live.
A Live Activity didn’t start.
Make sure Live Activities are allowed in Settings › Apps › Countdown. Automatic ones need the app to have been opened in the day before, and all-day items such as birthdays are skipped because they have no final hours. You can always pin a deadline from its detail view.
How do I restore my purchase?
Countdown Lifetime works on every iPhone, iPad, Mac and Apple Watch signed in to the Apple Account that bought it, and with your Family Sharing group. If a device still shows the unlock screen, tap Restore Purchases there.
Will I be charged when the trial ends?
No. Countdown has no subscription. The 7-day trial starts by itself when you download the app and simply runs out; after that the app asks whether you want to buy Countdown Lifetime. Nothing is charged unless you buy it.
Can I get a refund?
Payments go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
How do I delete my data?
Deleting the app removes the data on that device. To remove the iCloud copy, go to Settings › [your name] › iCloud › Storage › Countdown › Delete Data. We don’t hold any other data about you.